Founded in 2011 by Dr. Emma Richardson and Michael Campbell, our consultation practice began with a simple yet powerful vision: to transform the consultation experience from an intimidating, confusing process into a clear, collaborative journey that empowers clients. Both founders had experienced firsthand the frustration of vague, unstructured consultations that left them with more questions than answers.
What started as a small two-person practice in a modest office has grown into a team of specialized consultants working across multiple disciplines. Our breakthrough came in 2015 when we developed our signature "Step-by-Step Consultation Framework" – a methodology now recognized industry-wide for its effectiveness and client-centered approach. This framework has since helped over 5,000 clients navigate complex decisions with confidence.
Today, we remain committed to our founding principles while continuously evolving our methods based on research, client feedback, and emerging best practices. Our growth has been organic and deliberate, always prioritizing quality of service over rapid expansion. Each new team member is carefully selected not just for their expertise, but for their alignment with our core values and dedication to exceptional client experiences.
We exist to demystify the consultation process and empower individuals and organizations to make informed decisions with confidence. Through our structured, transparent approach, we transform complex challenges into clear pathways forward, ensuring every client feels heard, understood, and equipped with actionable insights.
We believe that effective consultation is not about providing ready-made answers, but about guiding clients through a process of discovery and clarification that leads to solutions aligned with their unique context and goals. Our mission extends beyond the immediate consultation to building lasting capabilities within our clients, enabling them to approach future challenges with greater independence and insight.
Founder & Lead Consultant
With a Ph.D. in Organizational Psychology and over 15 years of consulting experience, Emma pioneered our structured consultation methodology. Her approach combines academic rigor with practical insights gained from working with clients across industries. Emma has published two books on effective consultation practices and regularly speaks at international conferences.
Co-Founder & Strategic Director
Before co-founding our practice, Michael spent a decade as a management consultant for Fortune 500 companies. His experience identifying systemic inefficiencies in consultation processes inspired our client-centered approach. Michael oversees our strategic partnerships and ensures our methodologies remain at the cutting edge of industry standards.
Research Director
Sophia joined our team in 2016 after a distinguished academic career researching decision-making processes. She leads our internal research initiatives, ensuring our consultation frameworks are grounded in current evidence and best practices. Her work has been instrumental in developing our assessment tools and effectiveness metrics.
Client Experience Director
With a background in service design and client psychology, Jonathan ensures every touchpoint in our consultation process enhances the client experience. Since joining in 2018, he has implemented our feedback system and continuous improvement protocols, resulting in our industry-leading 97% client satisfaction rate.
We've conducted over five thousand consultations across diverse industries and challenges, maintaining a 97% client satisfaction rate throughout our growth.
Our consultation methodology has been recognized with the Excellence in Client Service award for three consecutive years (2020-2022) by the International Consultation Association.
Our team has published 12 peer-reviewed articles on consultation effectiveness and client engagement strategies, contributing to industry-wide improvements in practice.
While maintaining our personalized approach, we've expanded our services to clients in 27 countries, adapting our framework to diverse cultural contexts and requirements.
The structured consultation process was exactly what our organization needed. Rather than jumping to solutions, the team guided us through a thoughtful exploration of our challenges, helping us see connections we had missed. The roadmap they developed with us has been our north star through a complex transformation.
What impressed me most was how the consultants balanced expert guidance with genuine listening. They never made me feel like they were imposing pre-packaged solutions. Instead, they helped me clarify my thinking and identify options I hadn't considered. The confidence I gained through the process was as valuable as the specific recommendations.
As someone who had been through many frustrating consultations before, I was skeptical about what would be different this time. From the first meeting, it was clear this team had a fundamentally different approach. The step-by-step process gave structure without being rigid, and the follow-up support ensured we could actually implement the recommendations effectively.
Discover how our structured approach can help you navigate your challenges and achieve clarity.
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